Tailored services
Improving Profitability
The heart of the hotel business lies in operations, whether you are a three- or five-star hotel.
An in-depth analysis provides an understanding of whether your service is up to par or needs assistance and if the right communication tools are in place.
What staffing levels are in place and has a productivity analysis been done before? Time and motion studies can be helpful in being more productive.
If a change in management is needed, we can provide training, guidance and coaching.
We offer reorganization, repositioning or a check-up, followed by a recommendation to make your departments more profitable.
Quality Management
We offer Mystery Shopper Services and follow the Forbes standards, as well as those used by all luxury chains. An in-depth report with audio as well pictures will be sent to you within 48 hours of departure, enabling you to see your strengths and weaknesses. Cash integrity services may also be conducted upon the request of the client.
Hotel Opening
Having opened 2 hotels from scratch and participated in a closing and reopening allows us to assist you in putting together your critical path for the successful opening of your hotel.
Is the pre-opening budget realistic and sufficiently funded? Is the ramping up of payroll and staffing prior to the hotel’s opening properly budgeted and realistic?
What tactical marketing milestones are in place to ensure the hotel will fill up when the doors open?
We can accompany you in all phases of the pre-opening period and provide you with a tailor-made offer that matches your needs.
Concept Development and Design: We provide guidance in having the right room and suite mix for your hotel. This is essential in order to maximise profits after opening!
Restaurant & Bar Management
Creative Food & Beverage concepts will attract rooms business. In today’s world, travelers expect a solid breakfast, a no-frills lunch and a memorable dinner experience.
Your restaurant concept must match the hotel’s identity. Are your F&B profit margins sufficient or is there room for improvement?
And who dialogues with the Executive Chef? Our sensible approach can help ensure that this important support area contributes to the bottom line.
Having risen through Food & Beverage allows us to analyze quickly and make suggestions.
When you need to renovate your existing restaurant, we will make suggestions to put in place the right restaurant concept and accompany you from planning stage to opening.
Examples of restaurant concepts that have been implemented:
https://www.mandarinoriental.com/en/munich/altstadt/dine/matsuhisa-munich
https://www.mandarinoriental.com/en/geneva/rhone-river/dine/yakumanka
Human Resources
Are your employees committed and pro-active?
How do your intangible benefits compare to the competition?
We can provide extensive training in all operational departments to ensure that minimum service standards are met.
Do you have job descriptions and the right hiring criteria in place? What does your onboarding process for newly recruited staff look like?
Does the hotel’s vision and mission permeate through to all levels? A thorough analysis will help provide an understanding of whether the HR fundamentals are in place!
We have interviewed hundreds of executives over the past 15 years and can assist in recruiting the hotel’s executive committee and general management.
Recruitment Services: We help you find the right executive through our local and international network and personal contacts. We will carry out a pre-selection and present the final two candidates to you.
Sales, Digital Marketing & Yield Management
A comprehensive, in-depth analysis provides a review of your internal and external competitiveness.
Have you been losing or gaining market share over the last few months? Is your social media strategy working and generating additional room and restaurant bookings?